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Frequently Asked Questions

Find answers to the questions we hear most often about our metals, orders, shipping, and returns. If you don't see what you're looking for, contact us at sales@megajewels.com or (212) 213-9848.

Metal & Materials

What kind of metal is used for bezel gemstones?

All of our bezeled gemstones are based on sterling silver with either 18k gold, rhodium, or platinum plating.

Is electroplated gemstone jewelry sterling silver?

No. The electroplating process involves three layers: a silver-based liquid applied to the stone, a brass layer for strength, and either 18k gold or platinum plating. Only the jump ring uses sterling silver, because the electroplating process cannot be performed directly on sterling silver.

What type of metal is used in your chains?

All of our chains are sterling silver, either gold or rhodium plated.

How many carats is your gold plating?

All of our gold plating is 18k.

Store & Showroom

Do you have a showroom?

Yes. Our showroom is located at 389 5th Ave #810, New York, NY 10016, open Monday to Friday, 10 AM to 6 PM.

Orders & Shipping

What does it mean when an item is on back-order?

Items on back-order are in our warehouse but not currently displayed on the website. We will contact you if any items are out of stock before shipping your order.

Product Availability

Why can't I find an item on the website that I've purchased before?

We carry inventory beyond what appears online. Contact us at (212) 213-9848 or sales@megajewels.com to check availability.

Damage & Returns

What if an item is missing or damaged?

Contact us immediately at sales@megajewels.com or call (212) 213-9848.

How do I return an item?

Email sales@megajewels.com to request an RMA number before sending anything back. Please review our return policy below for specific requirements.

Return Policy

  • Products must arrive back to us in the same good condition as received.
  • Returns are accepted within 15 days of receiving your order.
  • Please include a copy of your invoice with the returned items.
  • Strands must be returned in their original strung condition and packaging.

Questions about a return? Contact us at (212) 213-9848 or sales@megajewels.com.